Field Service Coordinator I
Job #: 23-02781
Pay Rate: Not Specified
Job type:
Location: Indianapolis, IN
Pay Rate: Not Specified
Job type:
Location: Indianapolis, IN
| Description/Comment: | Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you'll help drive our vision of accelerating answers—and our commitment to excellence. Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Do you want to work in the field service organization of a company? Do you enjoy achieving and maintaining a positive rapport with customers in order to update them of their critical job status within specific timeframes? Then read on! We are currently seeking a Field Service Coordinator who will be responsible for driving efficiency and productivity within the field service organization while delivering a best-in-class customer service experience for all customers. In this role, you will be responsible for: Primary Role will be Schedule preventative maintenance, May also assist in installations, and emergency calls while prioritizing the work as appropriate in any given day Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, and to make changes as required Utilize ServiceMax dispatch console to schedule engineers efficiently and effectively Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support Assist with the closure of service jobs as needed in order to invoice customers timely Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria The required qualifications for the job include: Four-year degree preferred High school diploma or equivalent with 4+ years relevant experience or experience in customer service, call center or coordination environment preferred It would be a plus if you also possess previous experience in: Strong communication, time management and organizational skills We believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working here can provide. |