SAP Service Delivery Manager
Job #: 23-04329
Pay Rate: Not Specified
Job type: right to hire
Location: Raleigh, NC
Pay Rate: Not Specified
Job type: right to hire
Location: Raleigh, NC
· 10+ years of SAP Service Delivery experience
· Past experience in managing SAP accounts including SAP partner relationships
· Experience in managing large teams globally is mandatory
· Experience in estimation pricing models/Change Management/Governance
· Expertise in driving AMS initiatives – Simplifications, efficiencies and transformation targets to align with budgeted P&L
· Engagement SLA adherence for support & enhancements
· Upkeeping Knowledge management, best practices and industry recommendations
· Conducting daily operations review to manage service levels
· Proficient in conducting internal, external reviews with senior/executive leadership
· Strong understanding of contract teams – MSA, SOW etc.,
· Past experience in managing SAP accounts including SAP partner relationships
· Experience in managing large teams globally is mandatory
· Experience in estimation pricing models/Change Management/Governance
· Expertise in driving AMS initiatives – Simplifications, efficiencies and transformation targets to align with budgeted P&L
· Engagement SLA adherence for support & enhancements
· Upkeeping Knowledge management, best practices and industry recommendations
· Conducting daily operations review to manage service levels
· Proficient in conducting internal, external reviews with senior/executive leadership
· Strong understanding of contract teams – MSA, SOW etc.,